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Please ensure that you take photos of the damage/ incident. File a new claim. Call AT&T at 1-800-288-2020 and let any agent know that you'd like to open a new claim against AT&T. They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.Now waiting for burial cable contractor lead who is suppose to be here by 12. Nearly 1pm. Yesterday's tech never showed up. Doesn't surprise me. Another runaround by ATT. 30 days with cable laying out on ground. I have made at least 10 calls to ATT burial cable number. Just a waste. Just people who know nothing and will do nothing. ATT …Hi @Doswalt,. Please, call the AT&T Buried Wire Center at 800.924.9420, Monday through Friday between 7:30 a.m. and 6:00 p.m for assistance. Thank you for reaching out to AT&T's Community and Forums Team. Lafayette, AT&T Community SpecialistSignaladviser. My service wire is buried in my gravel driveway (makes it difficult to uncover the BSW). My driveway crosses a creek between the house and the cable along the street. The culvert which carries the creek under my driveway has failed and my driveway has washed out twice since Christmas eve. Repairs requires the conplete excavation ...To report unburied cables or exposed wires in the ground. Call the AT&T Buried Wire Center at 800.924.9420, Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. This phone number is specific to cables in the ground that need to be buried. Both AT&T customers and non-customers can report using these phone numbers.ATTHelp. Hi @Stuman66, Call the AT&T Buried Wire Center at 800.924.9420, Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. This phone number is specific to cables in the ground that need to be buried. Also, check our Where's my tech tool to check the status of the appointments. Dee, AT&T Community Specialist.ATT sent a crew to install a buried line in my block. While doing that the dug a hole of 1x1ft. in my front yard by the sidewalk. When they were done they just left the patch of grass covering the hole but 2 inches higher than …Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Remember: This number is just for unburied ground cables. Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company.For damage to yards, plants, or bushes, please contact the Buried Wire group at 800-924-9420 and select prompt 2. Their hours are 7:30 A.M. - 6:00 P.M. ET Monday - Friday. You can also email them at [email protected]. If you're not an AT&T customer, call the Telco Repair Group at 866-410-7414.Typically, our technician will put in a ticket to have the line that is left exposed buried after running the wiring. If you have any questions about the burial process, want an update on the ticket or want to report an exposed wire, our Buried Wire Center is the best place to reach out to.Thank you for using the AT&T Community Forums! We appreciate you taking the time to make sure that we are aware of the issue. Please, call the AT&T Buried Wire Center at 800.924.9420, Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. This phone number is specific to cables in the ground that need to be buried.1-800-924-9420 Call the Buried Wire Center and tell them to resubmit the Buried Drop Request. Have your account number ready. 5. jpmeyer12751. • 10 mo. ago. Visit this website and submit a complaint to the FCC: https://consumercomplaints.fcc.gov/hc/en-us.Don't worry, we can help point you in the right direction. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Remember: This number is just for unburied ground cables. Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn’t …Given the horror stories we see in here of what the subcontractors do when they bury a line, you got off extremely lucky! Call 800-288-2020 and ask to file a damage claim.A couple of days later a company came and buried my neighbors cable , but not mine, as they 'had no ticket for it', the bwire address told me the same when i mailed them the next day - they have now told me 3 times in 2 weeks that they still have no ticket, will not get me one as they don't open tickets, and will not do the work without a ticket.ATTHelp. Yes, @markergr. That is correct, if you would like to relocate buried wires please contact our Buried Wire Center. You can reach them by dialing 800-924-9420 Monday-Friday between 7:30 am & 6:00 pm ET. Thank you. Ariel, AT&T Community Specialist. I want to relocate the service cable that is routed to my home.buried wire. Can someone please help, I need a wire buried and I have made several calls and can not get anyone out here to bury a wire from first part of June. I have had kids play with it and I am scare one of them is going to get hurt on it. Questions. •.Initial installation was pretty bad with a cable running the full length of the house and up the wall. The HOA complained, so AT&T came and modified the installation, burying the cable, but it is not buried properly. In a couple of places it is above ground and only a matter of time before the landscaping company cut it with their lawnmowers.This can interrupt your own plans for your yard as well. I can guide you towards the proper department to answer questions about this! For any questions about burying utility box, cables, or exposed wire, you may contact the AT&T Buried Wire Center at 800-924-9420, Monday through Friday between 7:30 a.m. and 7:00 p.m. ET .The Buried Wire Center then creates a repair ticket for an Uverse tech to connect the new drop and remove the drop lying on the ground which will then be thrown away in dumpster for landfill. If drop crossed sidewalk should not been installed, work order for burial request then return the installation to unknown due date till outside wiring was ...It’s annoying when you run out of Ethernet ports on your router. That, or when you have a home entertainment center and want wired connections for all your devices, but you don’t w...Report Broken AT&T Buried W... HoleInTheGrThe buried wire center is the correct contact . B The box and associated wiring connects multiple locations, if not using the ATT service does not mean others are not that pass thru the box. Check with local government about easement and ROW for your property.2 years ago. Call the Buried Wire Center at 800.924.9420. You can call them Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. im in california so permitting is very time consuming permitting is usually the roadblock so if permitting where you live is quick you may be good, inground traffic rated box would be much cheaper than digging up ... Hey @carolynamiller22, we understand you My sprinkler line was cut when AT&T buried my fiber optic line. I went ahead and had the sprinkler line fixed. I called the 800-924-9420 AT&T Buried Wire Center to create a claim number to get reimbursed. They said to wait 24hrs before contacting segwick to inquire about the claim, so that's where I'm at. Will update laterAT&T Fiber Optic installation in our neighborhood. At the beginning of February 2021, AT&T began adding underground fiber optics to our neighborhood. We home owners were not informed of anything in advance (we did NOT receive any door tags). Subcontracted labor simply showed up one day and began digging. A few of our residents (I'm on the board ... It sounds like you need a "Cutover Tic

The technician advised that someone would be out in 10-14 days to bury the fiber 6" deep. After two months of phone calls with the fiber having to be moved each time we mowed/trimmed the line was finally bury - at least mostly. The cable was run over landscape edging rather than buried under exposing the cable in a walking path and exposed ...I'm a customer same as you google buried wire center. 0. 0. Constructive +42 more. ... If you mean a underground vault cover and you know it belongs to AT&T contact the buried wire group as suggested earlier, you don't have to be a customer to talk to them. 0. 0. my thoughts +46 more.To determine if a request has been open and when can expect burial.... Call our Buried Wire Center at 800.924.9420 Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. Remember: This number is just for unburied ground cables. Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it ...Because this is an issue specific to the Buried Wire Center, you will have to reach back out to them to request that the cable be re-buried. They can be reached at 1-800-924-9420. We apologize for any inconvenience this has caused you! Thank you for reaching out to AT&T Community Forums. Aminah, AT&T Community SpecialistYes, our crew will check to see if a bury can be completed, but if there is bad weather like frozen ground, then the bury will be delayed. We’ll bury your cable once weather allows. Why do I have an exposed cable? Sometimes we run temporary cables during installations and repairs.

When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”. If you already have an open ticket, call the Buried Wire Center at 800-924-9420 Monday through Friday between 8:00 a.m. and 6 p.m. EDT. Thank you for visiting the AT&T Community Forums.Call our Buried Wire Center at 800.924.9420 Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. Remember: This number is just for unburied ground cables. Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn’t say AT&T, be sure to report it directly to that ……

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Dec 7, 2022 · We assign installation or repair requests to one. Possible cause: Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00.